WiFi camera
Quickly add: when the camera is powered on and the voice prompts “camera startup is complete, waiting for the network to add”, click Quickly add, APP will automatically search for the camera, and then select the WiF you need to connect to (add a convenient way to add, in the WIF coverage can be added)
Equipment scanning code to add: camera power start, voice prompts “camera startup is complete, waiting for the network to add”, click on the scanning code to add, just put the QR code formed by the cell phone on the camera lens in front of the 10-15cm to be able to
Wired connection: support network port camera, through the wired connection to the external network, the camera power-up start, voice prompts “please select the wired to add devices”, click on the wired to add, the camera will be automatically recognized (Advantage: add fast, only need to add the phone and the camera in the same LAN can be automatically recognized)
What kind of WiFi does the camera support?
Currently only 2.4G frequency WiFi is supported
The following problems may lead to networking failure, or easily offline, it is recommended to avoid 1, the camera does not support 5G frequency WiFi for the time being, if you have connected, please switch to 2.4G frequency WiFi
2, wif name and password can’t contain Chinese and special characters.
3, The router can’t enable restrictions such as AP isolation, anti-scrambling, black/white list, etc.
WiFi access options
4, the camera does not support WPA/WPA2 enterprise WiFi, if connected, please switch to other WiFi.
5, the camera is not recommended to connect to the WIFI from the fiber optic cat, because most of the fiber optic cats can only be assigned 4 IP addresses, which will cause the camera to be squeezed out of the line, it is recommended to increase the router.
4G Camera
Sweep code to add: When the camera is powered on and the voice prompts “4G network connection is successful, waiting to add”, click the next step to scan the code to add (if the QR code is worn out and can not be recognized, you can click on the scanning page to add by clicking on “Recognize QR code not available? (If the QR code is not recognized due to wear and tear, you can click “Can’t recognize the QR code?)
What to do if adding a device doesn’t work?
WiFi camera
Does not broadcast: “Camera startup complete, waiting for the distribution network to add”
Press and hold the reset machine can broadcast the reset success, the camera hardware failure, need to repair.
Broadcast: “Router connection failed, please rewire the network”
Please check whether the WiFi password is correct, whether 5GWiFi is used, whether the WiFi name contains special symbols of Chinese characters.
Announcing: “Received network allocation information, connecting to the server.”
APP side prompts add failure. The distance between the camera and WiFi signal and cell phone should not be too far, make sure the router has not turned on the blacklist to hide the WIFI name.
4G Camera
Announcing: “The camera is starting up, please wait”
Press and hold the reset machine can broadcast the reset success, camera hardware failure, need to repair
Announcing: “4G initialization failed, restart the recorder”, the camera hardware failure, need to repair.
“Please insert the 4G card.”
No 4G card inserted, please insert 4G card and try again.
Announcing: “4G connection failed”
4G card no traffic or failed 4G card car recorder
Announcing: “Recorder is starting, please wait”
Press and hold the reset machine can broadcast reset success, camera hardware failure, need to repair.
Broadcast: “4G initialization failure, restart the recorder”
Camera hardware failure, need repair.
Announcing: “Please insert 4G card.”
No 4G card inserted. Please insert 4G card and try again.
Announcing: “4G connection failed”
No traffic on 4G card or failed 4G card
4G Car Logger
Quick Add: Add 4G car recorder -> Quick Add -> Click Next after hearing “4G network connection is successful, waiting to add” -> Select the device to be added in AICAM_xxx (xxx is the UUID of the device).
Sweep code to add: Sweep code to add: When the camera is powered on and the voice prompts “4G network connection is successful, waiting to add”, click Next to scan code to add (if the QR code is worn out and cannot be recognized, you can click “QR code cannot be recognized? (If the QR code is not recognized due to wear and tear, you can click “Can’t recognize the QR code?)
Battery Camera
Sweep code to add: when the camera is powered on and the voice prompts “4G network connection is successful, waiting to add”, click next to add by sweeping code (if the QR code is worn out and can not be recognized, you can click on the page of sweeping code to add by entering the device ID). (If the QR code is worn out and cannot be recognized, you can click on “Can’t recognize the QR code?)
What should I do if my device is offline?
Please check in order:
Whether the device has power
Whether the router connected to the device is normal
If you have changed the Wi-Fi or password, please add it again.
Whether the device is too far away from the router, separated by a wall or other obstacles.
Remove the memory card and keep it empty, power on the memory card to check if it is online, if online, please replace the memory card with a new one.
When you use “Quick Add or Device Scan to add” camera, the camera announces “Router connection failed, please reconnect to the network”.
1, make sure the WIFI password is correct.
2, there are Chinese or special symbols in the WiFi name, please modify the WIFI name to pure letters before adding.
3, use AP hotspot to add, if the camera can’t send out hotspot, it means the WiFi module is faulty, need to repair and replace.
How to reset the device?
Reset method
Turn on the power and press and hold the reset button for about 5 seconds until you hear the voice;
Reset button position
How many accounts can a camera be added to?
It can only be added by 1 account, but it can be shared to 10 accounts.
Where are the memory card and 4G card?
How many cameras can I bind to one account?
1, there is no limit to the number of cameras that can be bound to one account.
2, For the convenience of viewing, it is recommended to add up to 20 cameras to one account.
Is there a computer version?
There is a computer version, the download method is as follows:
Input icam365.app in your computer browser.
Switch to PC version, click windows download
Wait for the download to complete and double click to install
Sign in with your phone’s registered account, which will be synchronized to show your phone’s device after signing in
Can I connect to a network with a Chinese WIFI name?
It is recommended to use letters or numbers for WFI names. Chinese WIFI name may not be supported. When adding the camera, the machine broadcasts the router connection failure, most likely the WIFI name is special, it is recommended to change the name!
Does the camera support connection to the optical cat WIFI?
Yes, but the WIFI capability of the optical cat is relatively weak compared to the router, and the connection failure rate is high. If the connection fails, just add a second-grade ordinary router.
Can the device still connect if the router has override MAC address enabled?
No, you need to cancel the filtering first, add the camera MAC address to the whitelist after connecting successfully and then enable the filtering again
The camera broadcasts that it has finished adding, but there is no device in the APP.
Reboot the router, camera press and hold the reset button for 5 seconds to release, reset the camera and re-add. Verify if it can be added successfully
If the camera is not added successfully, how to judge it by voice broadcasting?
1, after the camera starts, it announces “Please burn ID number”. Please contact the after-sales service to burn ID number remotely. There is a computer in the case of remote processing
2, the camera does not broadcast “camera startup is complete, waiting for the network to add”, but press and hold the reset machine can broadcast reset success, the camera hardware failure. Need to repair
3, add the camera, broadcast “router connection failure, please re-match network”, please check the WiFi password, 5G routing, special symbols, optical cat all-in-one routing, etc.
After the camera is converted from wired to WIFI, the device is offline.
Check whether WiFi is normal, try to open a hotspot with your cell phone, use the device to connect to the cell phone hotspot WiFi, observe whether the cell phone is connected to the device, if the device successfully connects to the cell phone WiFi, then the device WiFi function is normal need to check the router, or vice versa, the device itself is a problem, contact your buyer!
How many meters away from the router can the camera be used normally?
Wireless WiFi is 10 meters, wired connection is about 30 meters, depending on the quality of the WIFI quality, cable quality, the camera itself is not restricted
English