4G Package Viewing Service
4G Pack Watch is a paid service for remote monitoring in wifeless environment. After purchasing it, you can install the camera in outdoor, fish pond, fruit forest, construction site, warehouse and other no-wif environment, and view the real-time screen and watch back the previous monitoring screen through cell phone APP (need to buy SD card additionally), so as to realize the security monitoring in no-wif environment;
Driving Service
Driving Service is a paid service that allows you to know the condition of your vehicle without being in the car, and there are two levels of paid service, VIP and Gold VIP, to choose from.
VIP provides real-time GPS location of the vehicle and records all the historical tracks of the vehicle. If you want to know remotely where your car is now and where it has been before, you can choose this paid service;
Gold VIP in VIP’s real-time location and history track two services based on, you can also view real-time driving video, real-time intercom with the driver, at the same time driving in the process of emergency events such as emergency braking, stopping, collision and other emergency events will be saved in the cloud for 30 days, to protect your important data is not lost. If you want to sit at home and interact with the driver, and want to maximize the value of the 4G CarLog function, you can choose this paid service;
Smart Recognition Service
Smart Recognition Service is a paid service that makes your camera smarter. After purchase, when a human figure appears on the screen, the camera will intelligently recognize and actively push alerts in the app that someone is present.
Cloud Video Service
Cloud Video Recording is a paid service to protect your important data security. After purchase, real-time surveillance data will be saved in the cloud, completely avoiding the loss of surveillance data due to SD card damage, theft and smashing;
You can choose All Day Recording (save all your videos) or Alarm Recording (save only the videos when there is a change in the picture) according to your needs. Most users will choose all-day video recording, if your network speed is slow or stuck, you can choose alarm video;
Cloud data saving time can be selected from 3 days, 7 days, 30 days;
Does it support to store cloud video on my own private cloud?
No, cloud recordings can only be placed on our own servers.
Introduction of the validity period of the 500M complimentary traffic
Each SIM card has 500M bonus traffic for users to experience, the validity is 30 days after activation.
If the camera has been added, but it has not been energized for 1 month after that, at this time, the SIM card is in the state of shutdown, the processing method, directly click on the recharge in APP
If the camera has been removed from the APP, and the 30-day physical examination has expired, you can connect the camera to the wired, add it through the wired, and then choose to recharge.
If you have a spare SIM card, you can use the spare SIM card to add the experience, and then directly recharge to the new card.
Does Cloud Storage Services support invoicing? Can I get a refund? Can it be transferred?
Invoicing is supported, please consult your camera buyer for the specific invoicing process.
Virtual value-added services belong to special commodities, if there are no special circumstances, after the purchase does not support the refund. If you need a refund for reasons such as return or exchange of equipment, purchase of wrong services or unavailability of services, please contact your camera buyer.
The service can be transferred once for free within one month of purchase, and cannot be transferred after one month.
If check the remaining traffic of SIM card?
1, open settings in APP, click 4G traffic service, you can check the remaining traffic of SIM card
2, or remove the SIM card, open the APP in the upper left corner to open the personal settings, open the tools, select the IoT card tool, enter the SIM card number to query
Why is the device still offline after recharging the traffic fee?
There is a delay for the recharge to arrive at the account within 2 hours at the latest, if the device is still offline, please restart the camera.
Confused about an order?
My camera doesn’t work, what should I do?
“iCam365” is a third-party open APP for smart cameras, and is not involved in selling camera hardware.
If your camera cannot be used due to hardware problems, please contact the camera buyer directly.
Can I get a refund for the virtual services I purchased, such as cloud video recording, smart reminder, 4G package viewing, etc.?
Virtual value-added services are special commodities, if there are no special circumstances, no refund is supported after purchase. How to deal with special circumstances needing a refund: If you need a refund for reasons such as equipment return or exchange, services purchased by mistake or more than one service, or services that cannot be used, please contact your camera purchaser.
SIM card expiration date
When the SIM card is shipped from the factory, it has been silk-screened with a final activation period, usually 8 months validity. If the SIM card has not been activated for 8 months, it will be invalidated.
If you have used up the 500M of free traffic and have not recharged the SIM card for 3 months, the SIM card will be invalidated at the end of the third month.
What are the precautions for using the SIM card of the device?
The SIM card and the camera correspond to each other. The same SIM card cannot be inserted into another camera or put into another device. Otherwise, the operator will lock the card and it will not work. Please contact your device purchaser when a card lock occurs, the unlocking period is usually 2-3 business days. In order to avoid the card locking caused by your use of trouble, please do not insert the device SIM card to other devices to try!
I bought a 4G package to watch the service, but what should I do if the local signal is not good?
Three SIM cards will be provided, you can choose one with better signal from them. If the purchased service is not on this card, you can contact after-sales customer service to transfer the package
Can I use my own SIM card?
You can’t use your own SIM card, you must use the SIM card provided by the card provider for the device to work properly.
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